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Global Quality BPO - Knowledge Management

Country:  Portugal
City:  Lisbon
Department:  Global Operations & Production
Job ID:  43619


Our people in Manufacturing & Global Operations share two priorities: getting things done and making things better. If you’re a dynamic person with a positive mindset, you’ll fit in well here. It’s an international team with a powerful spirit of collaboration. Together, we make sure our products meet the highest standards of quality by constantly searching for ways to improve at every stage of our value chain – from the raw materials we buy through to the logistics network that brings our medicines to patients. Join our team and help us make an even bigger contribution to Grünenthal’s future.


What the job looks like:

  • Strategize most optimum setup for owned processes to ensure they trigger the right human dynamics throughout the network;
  • Appropriately connection Processes and Standards with the Business Management System (GOBS);
  • Accountable for standardization and, where-ever it makes sense, harmonization of practices across functions and markets/regions; 
  • Accountable for effective deployment of processes & systems, process maturity and process performance (output / metrics / reaching targets);
  • Main contact for Business Process Experts (BPE) and Business Stakeholders;
    Develop and lead a “Centre of Expertise” (Network) that serves as a “HelpDesk” for end users (from shopfloor to senior management);
  • Drive process/activity excellence and continuous improvement of the processes and systems owned (SMART Objectives -> Perf Metrics -> PDCA);
  • Support the other GQEX, GQA or GO projects upon request validated by Line Manager.


What you'll bring to the table:

  • Master Degree in Pharmaceutical Sciences (or equivalent);
  • Minimum 10 years experience in Pharmaceutical Industry and having occupied at least 3 different roles across Manufacturing Operations, Quality Control Operations and/or Quality Assurance; supporting these Operations;
  • Expert knowledge of and practical experience with Qualification & Validation;
  • Knowledge of GMP/GDP regulations with capability of interpreting regulations;
  • Experience being Inspected by Regulatory Bodies (minimum: FDA, EMA);
  • Good Leadership skills – ability to lead without direct authority;
  • Team Player with passion for working in a highly multicultural, international environment;
  • Self-starter;
  • Capacity to integrate processes, herewith avoiding redundancies and conflicts;
  • Leader with ability to think strategically and tactically;
  • Good communication and presentation skills, including good knowledge of English;
  • Ability to influence human behaviours in a large organization without direct supervision;
  • Operational Excellence mindset;
  • Entrepreneur and Change Driver who constantly challenges the status-quo.


Vandaele Johan, the Hiring Manager


About Grünenthal

Grünenthal is a global leader in pain management and related diseases. As a science-based, fully-integrated pharmaceutical company, we have a long track record of bringing innovative treatments and state-of-the-art technologies to patients worldwide. Our purpose is to change lives for the better – and innovation is our passion. We are focusing all of our activities and efforts on working towards our vision of a world free of pain.

Grünenthal is headquartered in Aachen, Germany, and has affiliates in 28 countries across Europe, Latin America and the US. Our products are available in approx. 100 countries. In 2022, Grünenthal employed around 4,400 people and achieved revenues of € 1.7 bn.

Your HR contact:
Sara Marques

Meet our teams
LinkedIn: Grunenthal Group
Instagram: @grunenthal

Meet our teams
Grunenthal Group

Apply now »