Digital Workplace Team Leader

Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills – from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.

What the job looks like:

• Maintain the landscape, provide oversight, reduce technical complexity and find ways to achieve more with less;
• Monitor new technologies and platforms and provide direction on the emerging technologies that should be assimilated, integrated, and introduced to ensure IT capabilities respond to business demands;
• Establish digital workplace strategy and roadmaps that build upon innovations in workplace technologies to deliver connected user experiences, increase workforce digital dexterity and productivity;
• Lead continuous improvement initiatives targeting employee awareness, adoption, and satisfaction;
• Provide leadership, day-to-day coaching, and manage the roster of the small team of Digital Workplace Engineers to provide seamless support and availability;
• Direct the end-user services and engineering teams responsible for service requests, release coordination, end-user communications, reporting, and maintaining technologies and integrations;
• Manage the annual budget to ensure it is consistent with overall IT and company objectives;
• Handling service communications on service status, planned outages, releases etc.;
• Supporting the overall technical operations, including incident, problem and availability management.

What you'll bring to the table:

• Solid knowledge of supporting Win11/M365, fluent user of the office portal and Microsoft support;
• Solid knowledge of Microsoft Endpoint Configuration Management, SCCM, Intune;
• Knowledge of corporate collaborative solutions (videconferencing, etc);
• Leadership experience including line management, mentoring and developing teams to excel and improve performance;
• Demonstrate a good understanding of service processes and managing SLA;
• Degree in (business) computer science, engineering or comparable;
• Experience with Win 11, Azure AD, M365 Operations, SCCM, Intune;
• Good understanding of the Windows/M365 Landscape;
• ITIL Framework knowledge;
• Good communication and stakeholder management capacities. Focus on the customer;
• Knowledge of Information Security;
• Fluent in English.

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