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Customer Relationship Lead/Senior Expert

Country:  Portugal
City:  Lisbon
Department:  Finance & Controlling
Job ID:  38142


Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills – from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.


The team Grünenthal - Global Business Services (GBS) acts as partner for the Finance and Global Operations functions to further optimize our organization and gain benefits through specialization.


We have a great opportunity to join our team in Lisbon:


Customer Relationship Lead/Senior Expert


GBS Customer Relationship Lead / Senior Expert goal is to support Grünenthal Business Services (GBS) to manage interactions with stakeholders by implementing a framework for communication, information sharing and process improvement.

What the job looks like:

• Monitor and track service levels (via KPIs, controls, surveys and other indicators) to identify trends, problem areas, risks, SLA alerts, incidents and improvements;
• Create service level reports (incl. KPIs, controls, monitorization of issues, escalations resolutions, proposals for corrective actions);
• Report service level performance information;
• Work closely with GPO team, operational teams and stakeholders to develop and implement new work methods and procedures -recommend procedural changes and ensures appropriate implementation of decisions made by senior management;
• Plan and develop communication strategy; develop procedures and guidelines for the use of GBS teams and internal stakeholders in order to ensure clarity, accuracy, consistency and accountability and to sustain and increase awareness of GBS core activities;
• Liaises with GBS management team, operational team and internal stakeholders.


What you'll bring to the table:

• Completed professional education with degree in Business Administration and/or Management, Human Resources, Finance or other related field;
• Professional Experience in relevant areas 3-5 years (GBS industry is a plus);
• Proven track record of Project Management;
• Very good knowledge in SAP and of Microsoft Office;
• Experience in KPI reporting and Service Desk tools;
• Strong analytical and critical thinking skills with a strategic mindset;
• Strong relationship building skills and capability to build a support network;
• Strong interpersonal skills with the ability to influence others and to collaborate in a matrixed organization cross functionally to drive outcomes;
• Strong communicator including written and presentation skills;
• Strong negotiation and leading skills;
• Excellent English language skills, additional European language skills beneficial.


What we offer: 


  • Competitive compensation package;
  • Excellent Work Environment (We are recognized as one of the Best Workplaces in Portugal);
  • Flexible Work Schedule;
  • Comprehensive learning plan;
  • Career & Personal Development.



Come and join our team!  







More information:


Follow us on:
LinkedIn: Grünenthal GBS
Instagram: Grünenthal GBS 


About Grünenthal

Grünenthal is a global leader in pain management and related diseases. As a science-based, privately-owned pharmaceutical company, we have a long track record of bringing innovative treatments and state-of-the-art technologies to patients worldwide. Our purpose is to change lives for the better – and innovation is our passion. We are focussing all of our activities and efforts on working towards our vision of a world free of pain.

Grünenthal is headquartered in Aachen, Germany, and has affiliates in 29 countries across Europe, Latin America and the US. Our products are available in more than 100 countries. In 2019, Grünenthal employed around 4,700 people and achieved sales of € 1.4 bn.

Your HR contact:
Fabiana Guerra

Meet our teams
LinkedIn: Grunenthal Group
Instagram: @grunenthal

Meet our teams
Grunenthal Group

Apply now

Apply for Job