Service Owner Global Regulatory Affairs

Job Grade: PT12F 

Hiring Manager: Ese Bosede Aziza 

Internal Posting Date:  09/12/2024 

​Professional  |  Permanent  |  Full-time  |  Hybrid​

Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills – from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.

What the job looks like

Each day you’ll enjoy a variety of challenges, such as:

• Define, develop, and maintain GRA IT architecture, ensuring alignment with IT standards and business goals
• Oversee high-quality IT service delivery for GRA systems, focusing on performance and compliance
• Collaborate with GRA Regulatory Information Management to meet business service expectations
• Manage vendor relationships and SLAs, coordinating service transitions and release management
• Track and report IT performance metrics, addressing risks and resolving escalations as needed
• Drive service improvements using best practices (e.g., ITIL, COBIT, Lean Six Sigma) while managing budgets effectively

What you'll bring to the table

To make the most of this role and truly thrive, you should have:

• Bachelor's degree in computer science, information systems, business administration, or related field
• Proven track record in IT service management within complex organizations, with expertise in Global Regulatory Affairs platforms for registration, document, and submission management
• Experience in data and content migration for Regulatory Information Management (RIM) systems, with strong configuration management skills
• Familiarity with RIM processes and global regulations (e.g. xEVMPD), along with experience managing GxP systems
• Solid Knowledge of multiple RIM technologies (e.g. Veeva Vault, Aris Global, Documentum) and industry trends; certification in ITIL, COBIT, or similar frameworks is a plus
• A customer-centric mindset, a passion for innovation, change and problem-solving
• Excellent communication skills and influencing skills for working with cross-functional teams and stakeholders in dynamic environments
• Fluent in business English, German is a plus

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Ese Bosede Aziza, the Hiring Manager