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Order Management Expert

Country:  Germany
City:  Aachen
Department:  Global Operations & Production
Job ID:  43624


Our people in Manufacturing & Global Operations share two priorities: getting things done and making things better. If you’re a dynamic person with a positive mindset, you’ll fit in well here. It’s an international team with a powerful spirit of collaboration. Together, we make sure our products meet the highest standards of quality by constantly searching for ways to improve at every stage of our value chain – from the raw materials we buy through to the logistics network that brings our medicines to patients. Join our team and help us make an even bigger contribution to Grünenthal’s future.


What the job looks like
Each day you'll enjoy a variety of challenges, such as:
•    Entering sales orders coming from the customers into the SAP-System (SD module)
•    Monitoring of customer orders, tracking of planned production dates to issue the order confirmation to the customer
•    Narcotic handling of customer and purchase orders in case of import- and export licences with 4-eyes principle
•    Continuous adjustment of confirmed delivery dates according to the capacity planning
•    Daily Sales monitoring and backlog prioritization
•    Assess and evaluate customer order patterns and derive required decision making activities
•    Monitoring of goods receipt from production and external suppliers including quality release
•    Consolidation of orders and detailed delivery planning for an optimized transportation together with the warehouse team
•    Booking of transportation (air, sea and road)
•    Creation of delivery in SAP, creation of final invoice in SAP, creation of delivery and customs relevant export documents
•    Main contact person to the customer for the order processing under Customer Service perspective
•    Master data work - Creation of new/adaptation of existing customers and customer-material info records
•    Ensure Foreign Trade compliance to process export control checks, determine preferential origin status, attend customs audits and support operational set-up of agreed new supply chains

What you'll bring to the table
To make the most of this role and truly thrive, you should have:
•    Successfully qualified commercial education with more than 3 years professional experience
•    Experience in the field of order management, export business, foreign trade and customer service
•    Profound and comprehensive knowledge of SAP ERP module SD, MM
•    Participation in order process optimization initiatives 
•    Knowledge of Control Tower activities
•    English fluent and preferably one further European language
•    Strong ability with MS Excel (MS Office experience as a plus)
•    Very good computer literacy
•    Strong analytical skills
•    Continuous improvement mindset ensuring we adapt our processes as required
•    Strong team player and networker
•    Customer orientation/mindset
•    Effective communication skills, both written and verbal, are required to execute communications within the organization.





About Grünenthal

Grünenthal is a global leader in pain management and related diseases. As a science-based, fully-integrated pharmaceutical company, we have a long track record of bringing innovative treatments and state-of-the-art technologies to patients worldwide. Our purpose is to change lives for the better – and innovation is our passion. We are focusing all of our activities and efforts on working towards our vision of a world free of pain.

Grünenthal is headquartered in Aachen, Germany, and has affiliates in 28 countries across Europe, Latin America and the US. Our products are available in approx. 100 countries. In 2022, Grünenthal employed around 4,400 people and achieved revenues of € 1.7 bn.

Your HR contact: 
Sarah Schäfer

Meet our teams
LinkedIn: Grunenthal Group
Instagram: @grunenthal

Meet our teams
Grunenthal Group

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