IT Process Owner Demand & Project Management (m/f/d)

Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills – from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.

What the job looks like

Each day you’ll enjoy a variety of challenges, such as:

• Define and document IT demand and project processes, roles, and responsibilities, ensuring alignment with business requirements and IT strategy.
• Establish and maintain process governance with policy, objectives, metrics, and controls.
• Continuously maintain and improve process performance to support business and IT needs.
• Manage and enable all process stakeholders, including business partners, product owners, service owners, business stakeholders, and practitioners.
• Ensure IT process risks are identified, assessed, and mitigated, and that IT process compliance is verified and audited.
• Provide IT process and project management training, guidance, and support to IT staff and business users.
• Own and develop toolkits, quality gates, automations, and analytics to support the process.

What you’ll bring to the table
To make the most out of this role and truly thrive, you should have:

• Bachelor's degree or equivalent in computer science, information systems, or related fields.
• Minimum of five years of experience in IT service management, preferably in the pharmaceutical or biotechnology industry.
• Proven experience in IT governance, service, and project management, ideally certified (e.g., COBIT, IPMA/PMI, Scrum, ITIL, IT4IT.
• Solid knowledge of IT service management best practices, standards, and frameworks.
• Ability to understand the needs and expectations of internal and external customers.
• Effective collaboration skills across the organization, building trust and rapport.
• Adaptability to changing business and IT environments, embracing new opportunities.

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