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Global Export Order Management Head

Country:  Germany
City:  Aachen
Department:  Global Operations & Production
Job ID:  44006


Our people in Manufacturing & Global Operations share two priorities: getting things done and making things better. If you’re a dynamic person with a positive mindset, you’ll fit in well here. It’s an international team with a powerful spirit of collaboration. Together, we make sure our products meet the highest standards of quality by constantly searching for ways to improve at every stage of our value chain – from the raw materials we buy through to the logistics network that brings our medicines to patients. Join our team and help us make an even bigger contribution to Grünenthal’s future.


What the job looks like
Each day you'll enjoy a variety of challenges, such as:

  • Own end-to-end order experience for customers and business partners
  • Define scope, provide requirements and implement processes required to support the new Order Management System (OMS)
  • Collaborate closely with other departments such as IT, Global Forwarding,  Customer Operations and Warehousing to implement the proper OMS and ensure the solution aligns with overall goals of the organization
  • Drive key business decisions, mitigate risks and provide timely updates to executive leadership for implementing the new OMS
  • Define to-be processes and lead change management required to create a frictionless order experience for customers and business partners
  • Analyze supply chain data to define and track orders related KPIs for improvement and make recommendations to executive leadership
  • Partner with IT and communicate project budgets, timelines, and deliverables to leadership and stakeholders
  • Act as a subject matter expert on all aspects of order management, including but not limited to, PO requirements, Order Automation (i.e. EDI), shipping options, and reporting
  • Provides leadership and guidance to respective team and assisting them with escalated issues


What you'll bring to the table
To make the most of this role and truly thrive, you should have:

  • Master Degree or equivalent preferably in Engineering or Business with major in Supply Chain Management / Logistics or equivalent experience
  • 10 Years related experience, preferably in pharmaceutical or FMCG sector, Team leader experience
  • Experience managing 3PL’s, Freight Forwards and Customs Brokers, Six Sigma and Project Management are desirable
  • Excellent communication and interpersonal skills to effectively communicate with clients, suppliers, and carriers
  • Strong organizational and multitasking abilities to manage multiple shipments and deadlines simultaneously
  • Attention to detail to ensure accurate documentation and compliance with customs regulations
  • Problem-solving skills to handle unexpected issues or delays in the shipment process
  • Proficiency in logistics software and systems to track shipments and generate necessary documentation


About Grünenthal

Grünenthal is a global leader in pain management and related diseases. As a science-based, fully-integrated pharmaceutical company, we have a long track record of bringing innovative treatments and state-of-the-art technologies to patients worldwide. Our purpose is to change lives for the better – and innovation is our passion. We are focusing all of our activities and efforts on working towards our vision of a world free of pain.

Grünenthal is headquartered in Aachen, Germany, and has affiliates in 27 countries across Europe, Latin America and the US. Our products are available in approx. 100 countries. In 2023, Grünenthal employed around 4,400 people and achieved revenues of € 1.8 bn.

Your HR contact: 
Sarah Schäfer

Meet our teams
LinkedIn: Grunenthal Group
Instagram: @grunenthal

Meet our teams
Grunenthal Group

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