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Export Order Management Lead Aachen

Country:  Germany
City:  Aachen
Department:  Global Operations & Production
Job ID:  44004


Our people in Manufacturing & Global Operations share two priorities: getting things done and making things better. If you’re a dynamic person with a positive mindset, you’ll fit in well here. It’s an international team with a powerful spirit of collaboration. Together, we make sure our products meet the highest standards of quality by constantly searching for ways to improve at every stage of our value chain – from the raw materials we buy through to the logistics network that brings our medicines to patients. Join our team and help us make an even bigger contribution to Grünenthal’s future.


What the job looks like
Each day you'll enjoy a variety of challenges, such as:

  • Lead Order management and Customer Service representatives including Team Members development
  • Guarantee sustainable, efficient and compliant order execution for all Grünenthal affiliates for Contract Manufacturing Business & Partner Business for pharmaceutical products
  • Being the primary contact point for customer orders and being accountable of keeping the customer up-to date about the status of their orders
  • Accountable to ensure best in class Order To Cash Processing incl. continuous improvement considering GxP guidelines as well as customs and export control regulations
  • Support the design of new supply chain flows incl. periodically review of existing ones as well as supporting implementation of new products/portfolio
  • Ensuring compliant processing, following the Foreign Trade Regulations (embargo & boycott lists, dual use)
  • Continuous adjustments of the needed foreign trade structures based on worldwide regulations and laws
  • Daily/Monthly/Quarterly KPI responsibility connected to Service Level (Daily Sales monitor, OTIF, UFR,etc)
  • Implement innovation and digitalization practices to improve the Order Management Process and increase the Customer Service level in terms of On-time delivery and costs


What you'll bring to the table
To make the most of this role and truly thrive, you should have:

  • Bachelor degree in Supply Chain / Logistics or comparable education
  • Minimum of 8 years of experience within Supply Chain Management, preferably in Sales and Distribution, minimum of 4 years of leadership experience
  • Operational experience in Customer Order Processing, Trade Compliance, Freight Forwarding and Transportation
  • Ability to build strong collaborative relationships, considering diverse perspectives and styles
  • Ability to challenge the status quo and evaluate processes to determine if refinements would enhance speed of results and productivity or quality &/or Ability to work with Continuous Improvement tools
  • Strong analysis skills and an aptitude for best-practice global product supply chain
  • Proven ability to analyze Plan or master data processes for complex product lines, systems landscapes, organizational structures, international markets
  • Demonstrated data and process modelling skills including entity relationship diagramming and data flow diagrams


About Grünenthal

Grünenthal is a global leader in pain management and related diseases. As a science-based, fully-integrated pharmaceutical company, we have a long track record of bringing innovative treatments and state-of-the-art technologies to patients worldwide. Our purpose is to change lives for the better – and innovation is our passion. We are focusing all of our activities and efforts on working towards our vision of a world free of pain.

Grünenthal is headquartered in Aachen, Germany, and has affiliates in 27 countries across Europe, Latin America and the US. Our products are available in approx. 100 countries. In 2023, Grünenthal employed around 4,400 people and achieved revenues of € 1.8 bn.

Your HR contact: 
Sarah Schäfer

Meet our teams
LinkedIn: Grunenthal Group
Instagram: @grunenthal

Meet our teams
Grunenthal Group

Apply now »