Service Delivery - Change & Configuration Manager

Country:  Portugal
City:  Lisbon
Department:  Corporate Functions
Job ID:  43059


Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills – from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.


What the job looks like:


  • Process Management – Changes;
  • Process Management - Configuration;
  • Ensures the processes are executed appropriately at each described step;
  • Ensures the appropriate inputs / outputs are being produced;
  • Delivery of the Processes related trainings;
  • Ensures process awareness in the Team, Business and other Process Teams;
  • Process & Escalation Creation and Management;
  • Act as an Escalation point for all Process related issues;
  • Participates in new Transitions & Projects;
  • Leads Process Execution and Performs Active Performance Reporting;
  • Process Automation & Continuous Improvements;
  • Producing & Monitoring Process KPI Reports;
  • Ensures SLA & KPI’s delivery at agreed levels; 
  • Provides Support to IT Stakeholders and Service Management Functions (SDM; Process Managers; Operations Managers & Team Managers); 
  • Lead the CAB and eCAB meetings;
  • Ensure the CMDB is updated at all moments, guarantying  that the coherence of the relations between assets and that the impact of changes is always reflected.


What you'll bring to the table:


  • Good written and oral communication skills in English (and other languages if applicable);
  • Good understanding of ITIL Processes;
  • Excellent Problem-Solving skills;
  • Experience in Change Management, Asset/Configuration Management and co-related processes;
  • Continuous Improvement driven;
  • Understanding of the business continuity process;
  • Customer Relationship – able to establish quick working relationships / empathy with the customers;
  • Strong communication skills (able to clearly communicate);
  • Team Work and flexible approach;
  • Analytical & Logical thinking;
  • Drive and Determination;
  • Time Management; 
  • Ability to work under pressure; 
  • Decisive judgement – not afraid of taking informed decisions;
  • Good interpersonal and coaching skills; 
  • Ability to influence others.



Tiago Leitão, the Hiring Manager


About Grünenthal

Grünenthal is a global leader in pain management and related diseases. As a science-based, privately-owned pharmaceutical company, we have a long track record of bringing innovative treatments and state-of-the-art technologies to patients worldwide. Our purpose is to change lives for the better – and innovation is our passion. We are focussing all of our activities and efforts on working towards our vision of a world free of pain.

Grünenthal is headquartered in Aachen, Germany, and has affiliates in 28 countries across Europe, Latin America and the US. Our products are available in more than 100 countries. In 2021, Grünenthal employed around 4,500 people and achieved sales of € 1.5 bn.

Your HR contact:
Sara Marques

Meet our teams
LinkedIn: Grunenthal Group
Instagram: @grunenthal

Meet our teams
Grunenthal Group