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Senior Service Management Specialist

Country:  Portugal
City:  Lisbon
Department:  Finance & Controlling
Job ID:  34952

Job Grade:  

Hiring Manager: Irene Gomes 

HR Contact: Fabiana Guerra 



At Grünenthal, we create a brighter future for our patients - worldwide. With us, let your passion and ideas flow and drive innovation to improve our patients' lives.


With us, challenges become opportunities and your passion and ideas can shine.



The team Grünenthal - Global Business Services (GBS) acts as partner for the Finance and Global Operations functions to further optimize our organization and gain benefits through specialization.


We have a great opportunity to join our team in Lisbon:


Senior Service Management Specialist


Service Management Specialist main goal is to support Grünenthal Business Services (GBS) operational teams (AR, AP, MD, Closing) in delivering quality (via ICS) and granting the correct service provision formalization (via SLA).


What the job looks like:


  • Internal Control System (ICS):

           - Support in the definition of controls and follow up on execution;
           - Perform monthly reports on control results;
           - Support on risk identification and assessment;
           - Support on the definition and follow up on remediation action plans; 

  • Support on the follow-up of the remediation actions proposed by the internal auditors;
  • Support on the definition and update of the service level agreements;
  • Participation on projects related to the area;
  • Online banking platform management (creation of users, banks or bank accounts, group entities, intercompany accounts) and reporting.


What you'll bring to the table:


  • University degree (Audit, Finance, Economics or similar);
  • Professional experience in similar activities 2+ years;
  • Experience in Internal Control in Financial Institutions (e.g. Banks) or publicly traded companies (compliant with SOX);
  • COSO framework knowledge;
  • Project Management experience;
  • Experience in SSC environments;
  • Excellent English;
  • Good knowledge of PC applications (Word, Excel, PowerPoint);
  • Strong analytical skillS;
  • Strong communication skills;
  • Team player;
  • Quality- and service-oriented;
  • Highly motivated and flexible.


What we offer:


  • Excellent Work Environment (Best Workplaces 2020);

  • Flexible Work Schedule;

  • Career & Personal Development;

  • Competitive compensation package.


Come and join our team!  





More information:


Follow us on:
LinkedIn: Grünenthal GBS
Instagram: Grünenthal GBS 


About Grünenthal

Grünenthal is a global leader in pain management and related diseases. As a science-based, privately-owned pharmaceutical company, we have a long track record of bringing innovative treatments and state-of-the-art technologies to patients worldwide. Our purpose is to change lives for the better – and innovation is our passion. We are focussing all of our activities and efforts on working towards our vision of a world free of pain.

Grünenthal is headquartered in Aachen, Germany, and has affiliates in 29 countries across Europe, Latin America and the US. Our products are available in more than 100 countries. In 2019, Grünenthal employed around 4,700 people and achieved sales of € 1.4 bn.

Your HR contact:
Fabiana Guerra

Meet our teams
LinkedIn: Grunenthal Group
Instagram: @grunenthal

Meet our teams
Grunenthal Group

Apply now

Apply for Job