CRM Solution Architect

Country:  Portugal
City:  Lisbon
Department:  Corporate Functions
Job ID:  40195

Job Grade:  

Hiring Manager: Andreas Garstecki 


Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills – from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.


What the job looks like:


  •     Design conceptual CRM architecture roadmap and technical solutions. Ensure defined architecture roadmap aligns with enterprise standards;
  •     Analyze new requests and define non-functional requirements and create solution design and architecture within CRM and in the integration with other platforms
  •     Partner with development teams to deliver project objectives through iterative delivery by offering expertise in solution design;
  •     Ensure development of application follows defined CRM architecture;
  •     Stay informed on platform releases and acquisitions to help drive CRM product roadmap;
  •     Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity
  •     Technically owns all IT projects within CRM platform and ensure quality in execution
  •     Ensure E-2-E availability and quality of IT services around CRM solution


What you bring to the table:


  •     IT professional with a minimum of 8 years’ experience Veeva or Salesforce platform, with experience in configuration, customization, reporting functions and 3rd party integration .
  •     Experience with Veeva Commercial Cloud, Veeva CRM, Veeva Vault
  •     Experience in Salesforce Marketing Cloud
  •     Proven experience in project management of large, complex projects
  •     Master degree in (business) computer science, engineering or comparable
  •     Sound understanding of ITIL
  •     Advanced project and process management skills as well as proven change management ability
  •     English fluent and preferably one further European language






Andreas Garstecki, the Hiring Manager


About Grünenthal

Grünenthal is a global leader in pain management and related diseases. As a science-based, privately-owned pharmaceutical company, we have a long track record of bringing innovative treatments and state-of-the-art technologies to patients worldwide. Our purpose is to change lives for the better – and innovation is our passion. We are focussing all of our activities and efforts on working towards our vision of a world free of pain.

Grünenthal is headquartered in Aachen, Germany, and has affiliates in 29 countries across Europe, Latin America and the US. Our products are available in more than 100 countries. In 2020, Grünenthal employed around 4,500 people and achieved sales of € 1.3 bn.

Your HR contact:
Sara Marques

Meet our teams
Website: careers.grunenthal.com
LinkedIn: Grunenthal Group
Instagram: @grunenthal

Meet our teams
Grunenthal Group