IT Service Catalog & Skill Manager (m/f/d)

Country:  Germany
City:  Aachen
Department:  Corporate Functions
Job ID:  42435

 

Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills – from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.

 

What the job looks like

Each day you'll enjoy a variety of challenges such as:

  • Maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date.
  • Create and maintain a service catalog for the transparent presentation of IT services.
  • Set-up customer management and contact person for Service Owners to continuously coordinate and improve the service portfolio.
  • Establish suitable reporting options for stakeholders.
  • Check and optimize the IT services in terms of availability, use, quality and cost-effectiveness.
  • Develop and optimize service documents (templates) and design SLAs for agreeing on IT services.
  • They understand the requirements of the customers and, together with the respective experts, find suitable solutions in order to align the service portfolio to meet their needs.
  • Monitor, track and consolidate the status and consumption of the individual IT services.
  • Prepare the consolidated billing of the service catalogue to the relevant cost centers
  • Maintain the catalogue of required skills, trainings and certifications required for the service delivery

 

What you'll bring to the table

To make the most of this role and truly thrive, you should have:

  • Master degree in (business) computer science, engineering or comparable
  • More than 5 years of experience within IT or Controlling
  • Several years of professional experience in service portfolio management and establishment of service catalogues
  • Professional experience in the conception, administration and operation of complex IT infrastructures is desirable
  • Strong knowledge of the ITIL framework, Certification is a plus
  • In-depth knowledge of the definition, description and development of IT services
  • Distinct conceptual skills, structured and independent way of working as well as good knowledge of project management
  • Experience in designing and supporting change processes
  • Confident in negotiations, strong strategic relationship competence
  • Very good knowledge of German and English, both spoken and written
  • Understanding IT professional roles and certifications

   

About Grünenthal

Grünenthal is a global leader in pain management and related diseases. As a science-based, privately-owned pharmaceutical company, we have a long track record of bringing innovative treatments and state-of-the-art technologies to patients worldwide. Our purpose is to change lives for the better – and innovation is our passion. We are focussing all of our activities and efforts on working towards our vision of a world free of pain.

Grünenthal is headquartered in Aachen, Germany, and has affiliates in 28 countries across Europe, Latin America and the US. Our products are available in more than 100 countries. In 2021, Grünenthal employed around 4,500 people and achieved sales of € 1.5 bn.

Your HR contact:
Marlen Brandl

Meet our teams
Website: careers.grunenthal.com
LinkedIn: Grunenthal Group
Instagram: @grunenthal

Meet our teams
Website:
careers.grunenthal.com
LinkedIn:
Grunenthal Group
Instagram:
@grunenthal